Learning Outcomes

Basics of Business Etiquette

Communication Etiquette

Cross-Cultural Communication

Lesson Summary

This module covers the fundamental rules of business etiquette and how they take shape in different settings. You'll discover how to sharpen your communication abilities and significant meeting and interview etiquette conventions. We also explore cross-cultural communication and the norms for dealing with diversity.

Mastering Business Etiquette - Course Assessment

Learn how to behave professionally in this free online course that explores the guidelines of business etiquette.

Mastering Business Etiquette

Did you know that respect for others is the foundation of courtesy and applies to all situations? This course examines the basic rules of business etiquette and expectations that apply in the workplace. We discuss the role of business etiquette in effective communication and building relationships and emphasise the importance of cultural awareness in personal development. We also describe proper etiquette for e-communication and meetings.

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